Electric: The Chat-Based IT Startup Using Slack To Solve Tech Issues Instantly

As rapid advancements in technology continue transforming how businesses are developed in the modern world, entrepreneurs are actively exploring smarter ways to operate more efficiently and eliminate issues that have traditionally plagued progress and performance. 

From enterprise apps that make it easier to track real-time insights and manage customer relationships, to emerging tools that allow clearer communication between teams and a streamlined exchange of data -- one of the most important decisions startup founders face today is selecting the right software. As a result, the average small business is accustomed to integrating a wide range of cloud-based apps to address a complex array of business needs. 

Since 2012, over 1,400 SaaS apps have hit the market. In 2016, small businesses spent over $55 billion on these cloud-based services, with the average professional using between 10-16 apps daily. By 2020, nearly 80% of small businesses are projected to use cloud-based services, increasing the current total by 37%.

With spending and adoption of SaaS apps swelling exponentially, there’s also a greater need and demand for top-tier IT support. Founded in 2016 by serial entrepreneur Ryan Denehy, Electric is a chat-based IT services company that helps small businesses fix complex problems in real-time through the use of Slack. Their AI-powered chat interface adds a backend layer of technology to the messaging app capable of resolving 99% of IT issues within an hour.

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